Hyundai Excel Racing FAQs

Do I need to use the Supashock Excel Control Suspension Package to race my Hyundai Excel?

If you are racing in the official CERA Series (Circuit Excel Racing Australia), the rules state that your race car must be fit with the Supashock Excel Control Suspension package, used by all competitors. 

If you are racing your Hyundai Excel in another series, you do not need to run the Supashock Excel Control Suspension package. You should still check with the governing body of the series you are racing in to make sure you comply with any rules and regulations they may have.

 

Is the Supashock Excel Controlled Suspension Package mandatory in 2023?

Yes, the package is mandatory.

 

Will the Supashock Excel Controlled Suspension Package change in 2023?

No, the suspension package will remain the same.

 

How can I buy the Supashock Excel Controlled Suspension Package?

All purchases of the Supashock Excel Controlled Suspension Package are facilitated through the Supashock store website – store.supashock.com

 

Do you have the Supashock Excel Controlled Suspension Package in stock?

If the product is showing as in-stock on the Supashock store website, then it is in stock and ready to be dispatched.

 

When will I receive my Supashock Excel Controlled Suspension Package?

Once you have placed an order, it will generally be dispatched within 24 hours. All orders are sent via express unless otherwise stated. Depending on your location, your order will be with you between 1 and 4 business days from date of dispatch.

 

I think I have an issue with my Supashock Excel Control Suspension Package, what do I do?

If you believe you are experiencing an issue with your Supashock Excel Control Suspension Package, that has not been caused by a racing incident or regular track use conditions, speak to a Supashock team member.

 

I need to send my Supashock Excel Control Suspension in for servicing or repairs, what is the process?

Before you send one or more of your Supashock Excel Control Suspension Package dampers in for servicing or repairs, please read, understand and adhere to the process as follows:

  • Cost: $220.00 AUD + GST per damper
  • Included in servicing:
    • Structural inspection.
    • Replace damper oil.
    • Replace seals.
    • Re-gas.
    • Dyno inspection.
    • Tamper sealing.
  • Repair:
    • Repair work will be dealt with case by case, the Supashock team will consult the customer on repair strategy and associated costs before proceeding.

 Procedure for return:

    1. Fill out all details on the Service & Repair Form and email to sales@supashock.com
    2. Please book your freight according to the following details:
  • Attention: Supashock Excel Program (Servicing & Repair).
  • Address: 2-6 Ardtornish Street, Holden Hill SA 5088.
  1. Include a copy of your Service & Repair Form within the package. Packages received without matching paperwork (to the email) will not be tended to and will be the responsibility of the sender to follow up.
  2. Following service or repair completion, Supashock will invoice the customer for undertaken work and freight (in advance), then organise freight to your nominated address.

  

I need to lodge a warranty claim for my Supashock Excel Control Suspension package, what is the process?

If you believe your Controlled Suspension needs to be returned under warranty, Supashock takes this seriously and is happy to inspect your dampers to rectify possible issues.

We encourage customers to rule out all possibilities of abnormal noises or behaviour before returning dampers. You will find a pre-return checklist and diagnosis advice below. Dampers returned claiming for warranty that require no re-working will incur a minimum cost of $150.00 + GST per damper.

Pre-return Checklist & Diagnosis Advice:

Here are some tips to help rule out abnormalities that may be related to lack of service/cleaning, improper installation, or vehicle related issues:

  • Torque up all fasteners on the damper, and suspension components/running gear.
  • Ensure all bushes on suspension components are good condition, examples would include control arms and sway bars.
  • Clean dampers after each racing day or weekend:
    • Shaft: Water and clean cloth to remove any excess dirt, mud or grease build up.
    • Strut foot & threads: Soapy water and brush.
    • Spring, perches and collars: Soapy water and brush.
    • Top bearing: PTFE based dry lubricant spray & compressed air.
    • After a thorough cleaning, you may choose to spray the shaft and strut foot with WD40, then wipe the excess with a clean, dry cloth.
  • Excess assembly grease around shaft seal: Please note the difference between grease and damper oil. Grease will settle around the shaft seal and can be wiped off. Damper oil is thin and if seals are leaking, will run on the strut foot with consistent use.
  • Spring creaking: Springs are seated on self-lubricating polymer bearings. If you find the springs are making undesirable noise as they compress, you can assist the lubrication by cleaning the bearings and thinly layering Moly grease above and below the spring. To gain access for applying lubrication, simply loosen the locking collar and spring seat, and wind them down the strut foot until the spring is no longer captive.
  • You can’t achieve the desired suspension set-up: The geometry of the Supashock Control Suspension has been set up on a vehicle with a straight chassis. If you are unable to achieve desired corner weights or have insufficient/excess camber, you may need to have your vehicle inspected by a professional to ensure all chassis and suspension componentry are straight.

 

If you need to lodge a warranty claim for one or more of your Supashock Excel Control Suspension Package struts, you will need to:

  1. Fill out all details on the Warranty Form and email to sales@supashock.com
  2. Please book your freight according to the following details:
    • Attention: Supashock Excel Program (Warranty).
    • Address: 2-6 Ardtornish Street, Holden Hill SA 5088.
  3. Include a copy of your warranty form within the package, packages without matching paperwork (to the email) will not be tended to and will be the responsibility of the sender to follow up.
  4. Following service completion, Supashock will advise the customer of undertaken work and invoice if necessary. Supashock will advise the customer of packaging dimensions, the customer must organise freight and provide paperwork.

 

What is the Supashock Legacy Excel Suspension Exchange Program?

The Supashock Legacy Excel Suspension Program aims to make the 2022 Hyundai Excel Control Package more accessible for existing Supashock customers. Customers will be able to upgrade their pre-2022 package in order to meet the 2022 Control Suspension specification by sending their pre-2022 excel struts in to Supashock to be upgraded.

Please read and understand all information on the product page before purchasing.